Frequently Asked Questions
Everything you need to know about your Payless Medical shopping experience.
How long does shipping take for medical apparel?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your scrubs or uniforms sooner.
What is your return policy on medical fashion?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, compression hosiery and intimate medical wear cannot be returned once opened.
Do you offer group discounts for clinics or hospitals?
Yes, we provide bulk pricing for medical teams and facilities. Please contact our sales department for a customized quote on large uniform orders.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our brand-specific charts for the best fit.
Are your scrubs moisture-wicking and antimicrobial?
Most of our premium fashion lines feature advanced fabric technology, including moisture-wicking properties and antimicrobial finishes to keep you comfortable during long shifts.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.